Question 1

What are the delivery charges for shipping furniture across Pakistan?

Accepted Answer

We provide free nationwide delivery on all standard orders within Pakistan. For custom or high-value orders, shipping is 4% of the total order value, while delivery and assembly charges start at 4%.

Question 2

How long does delivery take?

Accepted Answer

In-stock items are typically delivered within 7 to 10 business days. Custom and made-to-order pieces require a production time of 4 to 8 weeks, followed by 1-2 weeks for shipping.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we can ship internationally on a per-project basis. Please contact our support team for a custom shipping quote tailored to your destination.

Question 4

Can I track my order?

Accepted Answer

Absolutely. Once your order is shipped, we will send you a tracking number via email or SMS so you can monitor its journey in real-time.

Question 5

What if my furniture is damaged upon delivery?

Accepted Answer

Please inspect all items at the time of delivery. If any damage is found, you can refuse the delivery and note the damage on the receipt. For assistance, our customer service team is always ready to help resolve the issue.

Question 6

Do you offer custom furniture design services?

Accepted Answer

Yes, we specialise in crafting bespoke furniture pieces. You can customise everything from dimensions and wood type to fabric, colour, and overall design.

Question 7

How does the custom design process work?

Accepted Answer

Our process begins with a free design consultation where we discuss your vision and space requirements. Following this, we create detailed technical drawings for your approval before moving to production.

Question 8

How long will my custom furniture take?

Accepted Answer

Production typically takes 4 to 8 weeks for less complex items, and 8 to 16 weeks for intricate, handcrafted pieces. This timeline depends on material availability and design complexity.

Question 9

Can I get a 3D design preview of my furniture?

Accepted Answer

Yes! For significant custom orders, we provide a 3D rendering of your design so you can visualise exactly how the final piece will look in your space.

Question 10

What are the minimum order requirements for custom pieces?

Accepted Answer

For residential custom furniture, we have no minimum quantity. Whether you need a single custom coffee table or a full suite of bedroom furniture, we are happy to accommodate your project.

Question 11

What payment methods do you accept?

Accepted Answer

We accept a variety of payment options, including credit and debit cards (Visa/MasterCard), bank transfers, Cash on Delivery (COD, for orders up to PKR 25,000), and Easy Paisa.

Question 12

Do you offer installment plans?

Accepted Answer

Yes, we partner with several major banks to offer 0% markup installment plans for up to 9 months. If you have a specific bank's credit card, you can request them to convert your purchase into monthly installments.

Question 13

How do you price your custom furniture?

Accepted Answer

Pricing is determined based on the size, selected materials (e.g., premium Sheesham vs. Oak), and the complexity of the design.

Question 14

Is there a discount for buying full-room packages?

Accepted Answer

Yes, purchasing a full home or office furniture package comes with significant discounts compared to buying items individually.

Question 15

What is Sheesham wood, and why is it special?

Accepted Answer

Sheesham, or Indian Rosewood, is a premium hardwood prised for its rich grain patterns, exceptional durability, and natural resistance to pests. It is the most sought-after material for premium handcrafted furniture in Pakistan.

Question 16

What types of wood do you use for your furniture?

Accepted Answer

We primarily use premium solid woods, including Sheesham (Pakistani Rosewood), Oak, Acacia, and Deodar, all known for their strength and long-lasting beauty.

Question 17

Do you offer any eco-friendly furniture options?

Accepted Answer

Yes. Our commitment to sustainability includes using sustainably sourced solid wood. We plant one tree for every piece sold through certified reforestation programmes and offer eco-friendly product lines.

Question 18

What are the primary materials used in your furniture?

Accepted Answer

Our furniture is crafted using high-quality materials like solid Sheesham wood for long-lasting durability and MDF (Medium Density Fibreboard) and chipboard for specific applications in our modern furniture collections.

Question 19

What is your warranty policy for furniture?

Accepted Answer

We provide a comprehensive 5-Year Structural Warranty that covers the frame and joinery. For a full year, we also cover upholstery stitching, foam density, and hardware functionality, along with a 10-Year Polish Guarantee.

Question 20

Does the warranty cover custom-made furniture?

Accepted Answer

Yes, custom-made furniture is covered under the same comprehensive warranty policy as our standard catalogue items.

Question 21

Do you offer assembly services?

Accepted Answer

Yes, our shipping and fixing service includes professional assembly and installation of your furniture at your home.

Question 22

Do you offer discounts for bulk orders?

Accepted Answer

Yes, we offer tiered pricing discounts for bulk purchases. Whether you are furnishing an office, a hotel, or a housing society, the per-unit cost decreases significantly with larger volumes.

Question 23

Can I customise office furniture for a corporate project?

Accepted Answer

Absolutely. We can customise any aspect of office furniture, from ergonomic dimensions to colour finishes and branding elements, to meet your corporate standards.

Question 24

What is your return or refund policy?

Accepted Answer

As a made-to-order brand, we do not offer returns on custom furniture. However, for in-stock items, returns are accepted within 7 days if the item is unused and in its original condition.

Question 25

What if I want to cancel my order?

Accepted Answer

Orders can be cancelled within 24 hours of placement. After production has begun, cancellations are not possible due to the custom nature of the materials sourced.

Question 26

Do you have a physical showroom in Karachi?

Accepted Answer

Yes, our main showroom is located in Karachi, where you can explore our premium collections, feel the quality of our materials, and meet with our design consultants in person.

Aurelian

frequently asked

Orders, Delivery & Shipping

Custom Designs & Personalisation

Payment & Pricing

Materials & Quality

Warranty & After-Sales Support

Bulk & Corporate Orders

Policies & Customer Service